Student Journey Gap Analysis
Case study · AI Tools & Strategy · UX Design
What this domain owns, what it hands to another domain, and the rule that keeps every recommendation in its lane.
The study follows the student-services journey, finding and reaching advising, financial aid, basic needs, career services, and the rest, from how a prospective student first finds the system through to a job. It does not go inside the learning management system or the coursework itself; the in-course experience belongs to the Teaching and Learning domain (Domain 2). Because this domain is student-centered, it works closely with Teaching and Learning where the two meet, including jointly developing student AI literacy, which spans both the classroom Domain 2 owns and the support journey this domain owns.
In this domain’s lane
The student-services journey across all ten colleges: finding a college, applying, enrolling, paying, getting advising and support, belonging, and graduating. Mapping where students hit barriers reaching those services, and where AI can lift routine work off staff.
Owned by another domain
Classroom, curriculum, and faculty tools go to Teaching and Learning (Domain 2). Data governance and security go to Strategy, Security and Governance (Domain 1). Retention and institutional-research data is coordinated with Operational Efficiency (Domain 3).
The operating rule
The domain documents every barrier it finds, but acts only on the ones in its lane, and it keeps an AI lens on the fixes it owns. It favors the lightest thing that works: a plug-in or feature configured inside a system already in use, a small purpose-built assistant such as a Google Gem, or a compact agent a student build team can produce with staff. Fixes owned by another office, such as executing search-engine optimization or a content or performance change, are written up with AI’s help and handed to the office that owns them. The domain does not recommend replacing the learning management system, the incoming customer-relationship platform, or any shared system of record; those are givens the work builds on. Every option is screened so it collects no student data, and no college is ever asked to rename its own service.