CopaMigo Service Directory
Pre-filled from the GCC website. Items marked VERIFY are unconfirmed. Correct what’s wrong, fill in what’s blank, send it back.
1. Campus Basics
General Info
Main Campus
6000 W Olive Ave, Glendale AZ 85302. Phone: 623-845-3000
North Campus
5727 W Happy Valley Rd, Phoenix AZ 85310. Phone: 623-888-7012. Main building: Chinle
Website
gccaz.edu
Campus Map
gccaz.edu/locations/main-campus (building list). VERIFY: is there a visual map PDF or interactive map?
Student Portal
My Maricopa VERIFY: URL?
Login System
MEID (Maricopa Enterprise ID). Email: MEID@maricopa.edu (Google). Canvas for LMS.
Campus App
VERIFY: is there one?
2. GCC Cares (Basic Needs / Social Worker)
GCC Cares
Location
Currently in Student Union, Student Life Office. VERIFY: moving to former bookstore?
Staff
Social workers and social work interns
Phone
VERIFY: not found on website
URL
gccaz.edu/community/basic-needs/gcc-cares
Walk-in?
Yes. “We will always accept same-day walk-in appointments.”
Services
Emergency financial assistance, bus passes (GoPass), food/housing help, AHCCCS/SNAP navigation, food and gas cards, emergency bookstore funds, community resource referrals. Peer Success Coaches also available.
Food Pantry
SU-123A (Student Leadership Center). Up to 5 items/day. Mon-Fri 9am-5pm.
Faculty referral
Care Report system
Michelle’s note: GCC Cares is first point of contact for housing, money, child care, food. Not counseling. This is where students go for life stuff.
3. Academic Advising
Academic Advisement
Location
Enrollment Center (EC) building, Main Campus
Phone
623-845-3690 (Main). North: 623-888-7012, gcn.advising@gccaz.edu
URL
gccaz.edu/students/advisement
Hours
Mon-Thu 9am-6pm, Fri 9:30am-5pm
Walk-in?
Yes, first-come first-served, QLess text queue. 1+ hour waits during peak.
Michelle’s correction: Advising is ONLY for figuring out what classes to take. If you’re struggling in classes, go to your professor or tutoring. NOT advising.
New students must see advisor first?
VERIFY
4. Financial Aid
Financial Aid
Location
Enrollment Center building
Phone
480-731-8900
URL
gccaz.edu/financial-aid/welcome
Hours
Mon-Thu 9am-6pm, Fri 9:30am-5pm
Chat
Yes, live chat on FA page during business hours
Email
VERIFY
5. Disability Resources & Services (DRS)
DRS
OLD SYSTEM PROMPT WAS WRONG: Said “gccaz.edu/accessibility” and “SA 103”. Real URL is gccaz.edu/student-life/disability-resource-services. Located in Administration Building.
Location
Administration Building, Main Campus
Email
drsfrontdesk@gccaz.edu
Fax
623-845-3273
Phone
VERIFY: only fax on website
URL
gccaz.edu/student-life/disability-resource-services
How to start
New Student application in DRS Connect (online). Documentation via upload, email, fax, or in-person.
Hours
VERIFY: not listed on website
Diagnosis needed to start?
VERIFY: can students start a conversation without docs?
6. Counseling
Counseling Services
Location
Dr. Joe Griego Counseling & Career Services Center (CCS). Glass building, north of Student Union. North: Chinle Building.
Phone
623-845-3064 (Main). North: 623-888-7012
Email
counseling@gccaz.edu
Hours
Mon-Thu 8am-6pm, Fri 8am-4:30pm. Most appointments via Google Meets. Walk-ins limited.
Cost
Free
What they do
Non-clinical counseling: career development, personal/academic concerns, stress, resilience, test anxiety. Also teaching faculty (CPD courses, FYE). Career assessments (VIPS). Crisis: connect to community resources.
Michelle’s note: Counseling mostly teaches classes (FYE) and will meet once. Crisis? Go here. But ongoing mental health: they refer out. Housing/money: go to GCC Cares.
Refer out to where?
NEEDS YOUR INPUT: which community providers?
7. Tutoring & Academic Support
Center for Learning (CL Building)
Location
CL Building, east side of campus
Phone
623-845-3812. Email: cfl@gccaz.edu
Hours
Mon-Thu 9am-6pm, Fri 10am-2pm
What’s inside
Website says: free tutoring, computer lab, group study rooms, Writing Center
Contradiction: Michelle says Center for Learning is mostly testing, not tutoring. Website says it houses tutoring. WHICH IS IT? Is “tutoring” run by a different group that just sits in the CL building?
The Math Solution
Location
MA-190 (temporarily HT2)
Phone
623-845-3813. Email: mathsolution@gccaz.edu
Hours
Mon-Thu 9am-6pm, Fri 9am-3:30pm. Also on Discord.
Writing Center
Location
Inside CL Building. Open to any student for writing help.
Hours
VERIFY: separate hours?
Testing Center
Location
TS3 building. Email: testing.services@gccaz.edu
What they do
Placement tests, makeup exams, proctored testing, DRS accommodated testing. NOT tutoring.
8. Student Life & Belonging
Office of Student Life
Location
SU-101 (Student Union). Phone: 623-845-3525. Hours: Mon-Fri 9am-5pm.
Student Leadership
SU-123. ASG (Student Government), clubs, game room. 50+ clubs.
Club directory URL
VERIFY
Special communities
Student Equity Learning Communities for Latinx, African American/Black, and APIDA students. Rising Scholars (formerly incarcerated). Foster Youth (EOPS). Veterans Resource Center. VERIFY: LGBTQ+ group? International students?
9. IT Help
Technology Service Desk
Main
HT1 building. helpdesk@gccaz.edu. 623-845-3555. Mon-Thu 7am-7pm, Fri 7am-6pm, Sat 8am-12pm.
North
Beshbito (B). helpdesk.north@gccaz.edu. 623-888-7124. Mon-Thu 7:30am-8pm, Fri 8am-3pm.
24-hour (Canvas/MEID)
Maricopa District Student Help Desk. VERIFY: phone number?
10. Enrollment Services
Enrollment Center
Contains: Advising, Admissions/Records, Financial Aid, Student Business Services, Welcome Center, Scholarships. Phone: 623-845-3333. Email: enrollment@gccaz.edu. Walk-in with QLess queue. Mon-Thu 9am-6pm, Fri 9:30am-5pm.
11. Crisis
Crisis & Safety
988 Suicide & Crisis Lifeline (call/text, 24/7). Crisis Text Line: HOME to 741741. Campus urgent: Counseling walk-in 623-845-3064. Campus police: VERIFY number. CARE/BIT team: VERIFY: exists?
12. Other Services
Quick Reference
Library: Laptop/hotspot/calculator lending. VERIFY: building, hours
Career Services: Inside CCS building with Counseling. VERIFY: separate office?
Veterans: Veterans Resource Center on campus. VERIFY: location, hours, phone
Dean of Students: VERIFY: phone, email, location, what they handle
Child Care: VERIFY: on-campus? GCC Cares handles referrals?
Parking: VERIFY: where to get pass, bus pass program?
Rising Scholars: Formerly incarcerated students. Has dedicated support.
Foster Youth (EOPS): EOPS application via MyGCC.
Peer Success Coaches: Student mentors matched by interest/background.
Career Services: Inside CCS building with Counseling. VERIFY: separate office?
Veterans: Veterans Resource Center on campus. VERIFY: location, hours, phone
Dean of Students: VERIFY: phone, email, location, what they handle
Child Care: VERIFY: on-campus? GCC Cares handles referrals?
Parking: VERIFY: where to get pass, bus pass program?
Rising Scholars: Formerly incarcerated students. Has dedicated support.
Foster Youth (EOPS): EOPS application via MyGCC.
Peer Success Coaches: Student mentors matched by interest/background.
13. Priority Verification List
12.5 Student Handbook Routing (from Maricopa AR S-6)
This is critical for CopaMigo routing. These escalation chains come from the Maricopa Administrative Regulations and determine where CopaMigo should send students. Verify these are still accurate.
Instructional Issues (grades, assignments, fairness in a class)
Step 1: Talk to your INSTRUCTOR first. Always. Within 15 business days of the issue.
Step 2: If unresolved after 10 days, go to the DEPARTMENT CHAIR (written complaint).
Step 3: If still unresolved, go to the VPAA / Dean of Instruction. This is FINAL for grade disputes.
Step 4: Non-grade issues only can go to the college president after that.
Key rule: A final grade can only be changed by the instructor of record. Dean of Students does NOT handle this.
VERIFY: Is this still the current process at GCC?
Step 2: If unresolved after 10 days, go to the DEPARTMENT CHAIR (written complaint).
Step 3: If still unresolved, go to the VPAA / Dean of Instruction. This is FINAL for grade disputes.
Step 4: Non-grade issues only can go to the college president after that.
Key rule: A final grade can only be changed by the instructor of record. Dean of Students does NOT handle this.
VERIFY: Is this still the current process at GCC?
Student Conduct Issues (cheating, harassment, threats, substance abuse)
Handled under Student Conduct Code (AR 2.5.2). Goes to Dean of Students / Student Conduct Administrator.
VPAA handles academic misconduct cases specifically.
VERIFY: Who is the Student Conduct Administrator at GCC? Dean of Students name/contact?
VPAA handles academic misconduct cases specifically.
VERIFY: Who is the Student Conduct Administrator at GCC? Dean of Students name/contact?
Non-Instructional Complaints (admin office treated me poorly, financial aid error)
Appendix S-8: Talk to the employee first, then their supervisor, then written complaint.
VERIFY: Still current?
VERIFY: Still current?
Key Routing Corrections for CopaMigo
“I’m having trouble in my class” → Instructor first, then tutoring. NOT advising, NOT Dean of Students.
“My professor isn’t responding” → Try again, then department chair. NOT Dean of Students.
“I got an unfair grade” → Instructor first (S-6 process). NOT Dean of Students.
“Another student is harassing me” → Dean of Students / Student Conduct. YES this one.
“I was in the hospital and missed weeks” → Instructor first for each class, then Dean if needed for withdrawal.
“I need ongoing mental health help” → GCC Cares or community referral. Counseling meets once, then refers out.
“I need housing/food/money help” → GCC Cares. NOT Counseling.
“My professor isn’t responding” → Try again, then department chair. NOT Dean of Students.
“I got an unfair grade” → Instructor first (S-6 process). NOT Dean of Students.
“Another student is harassing me” → Dean of Students / Student Conduct. YES this one.
“I was in the hospital and missed weeks” → Instructor first for each class, then Dean if needed for withdrawal.
“I need ongoing mental health help” → GCC Cares or community referral. Counseling meets once, then refers out.
“I need housing/food/money help” → GCC Cares. NOT Counseling.
Fill these in first - they’re the most critical gaps:
- GCC Cares direct phone number and hours
- DRS phone number (only fax on website) and hours
- Campus police number
- Center for Learning: do they do tutoring or is that separate?
- Career Services: same as Counseling office or separate?
- Dean of Students: all contact info
- Where does Counseling refer for ongoing mental health?
- What services are NOT at North Campus?
- Visual campus map URL
- Library building name and hours
- 24-hour Maricopa help desk number
- Must new students see advisor before registering?
When done: Send this back with your corrections. I’ll update CopaMigo’s system prompt so it gives students real information instead of guesses.