CopaMigo

What it is

Every campus already offers more support than its students can find. The services exist; students just do not know which office handles their problem, or what it is even called, and the ones who most need help are often the least likely to walk in and ask. CopaMigo is a stigma-aware triage tool that closes that gap. A student describes their situation in plain language, in English or Spanish, and it routes them to the right service, such as financial aid, food, child care, or counseling, with a warm handoff card showing the contact, hours, and what to ask for. It is anonymous, with no login. What sets it apart from the chat widget on most college homepages, which only scans the website and hands back links, is that CopaMigo’s answers are curated by the experts in each student-service area, so a student gets what that office would actually tell them.

Who it’s for

Students hitting life or academic barriers, especially first-generation and Spanish-speaking students, who are not sure where to go. The research is consistent: when students feel connected to their college and its services, they stay enrolled at higher rates. CopaMigo meets them in their own words first, and names the office only after it has met them with empathy.

The goal

Get a stuck student to the right person quickly, without making them name the office or know the vocabulary, at the moment that often decides whether they stay enrolled. Every successful handoff is a small persistence intervention.

How it works

A student types or speaks their situation and CopaMigo reads it for urgency and need, then either answers directly from department-supplied content or points them to the right office with a warm handoff card. A live, in-tool connection to a staff member is a planned next feature. It is anonymous by design, no login and no student record, and it is an early prototype in testing. The full routing model, crisis handling, accessibility, and rollout plan live in the PRD.